Lab Equipment Field Service
Biotechnical Services offers the quality laboratory services you've been looking for.
To enable our Field Service Group to provide the services our customers have come to expect, a lot of preparation is made before you place your service call.
- Our engineers undergo a documented training regimen of everything from cGXP to laboratory safety and defensive driving.
- Each product line serviced by us is covered in detail starting from basic operation of the instrument to the details of our calibration procedures.
- Calibration standards and tools are assigned only after the engineer has been approved for service by one of our senior technicians.
The ability to communicate with our customers during the service event is a key ingredient of our success. When you call our office at (800) 274-0287 there's no confusing phone menu or excessive hold time. You get a real person ready to help you determine your needs and figure out a solution.
Our service call processes also harness the latest technologies in service call management software and telecommunications to log, dispatch, and track your service call. Once the engineer confirms the scheduled time/date for the service call, you are e-mailed a confirmation of your call and your scheduled appointment time. No more return calls to see when the engineer will be there.
Just as importantly, after your service call, you want to know that your service doesn't stop there. We offer calibrations, preventative maintenance programs, and full coverage agreements for basic laboratory equipment. Our service call labor is also warranted for 30 days, giving you the added assurance that we stand behind our work.
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"To provide ongoing quality service and support to sustain innovations in biotechnology."